Case studies of recent work with in-depth analysis of problems with innovation, change, and the solutions provided to overcome them. Get in touch if you’d like to discuss a similar problem.
AI & ML Platforming for Government Transformation
Introducing AI & ML platform capabilities into a government environment meant unblocking more than the technology. A hyperscale machine-learning platform had stalled at prototype stage, with governance, architecture, security, privacy, funding, and organisational questions tangled together:
- risks from the rate of change in the data science ecosystem
- data security and privacy risks in a multi-tenant environment
- delivery blockers across architecture, governance, budget, and operating model
- workforce changes in a highly-regulated and unionised HR environment
We were able to overcome these challenges, moving the platform from stalled prototype to adopted capability through secure architecture, ISO 27001-aligned governance, and operating model transformation.
Scaling Digital Change Beyond Governance
Taking a well-established digital governance model and applying it to internal technology work sounds sensible. In practice, it quickly showed a problem. The same framework that helped major public-facing services could become too heavy for smaller, specialist, or operationally specific work.
The work focused on:
- adapting GDS-style governance for internal technology change
- understanding barriers and success factors through research with digital leadership
- using live procurement and support examples to test the strategy
- making internal IT part of the wider digital service experience
- developing proportionate principles, education, and a multi-year governance plan
We were able to turn GDS-style governance into a more proportionate model for internal digital change, using research, live procurement examples, operating principles, and a multi-year implementation plan.
ISMS & Certification for Blockchain Infrastructure Platform
Providing blockchain infrastructure to banks and financial organisations while attracting institutional investors means complying with arcane security requirements that can pose challenges for the fast-moving pace of innovation at scale-ups:
- compliance requests for a new market from old players
- defining the ISMS scope for a new category of business
- a globally distributed, remote-first workforce
We were able to overcome these challenges, designed & implemented an institutional-grade ISMS to achieve ISO 27001 certification in months.
Digital Fraud Resilience for Government
Introducing real-time and machine-learning-based fraud prevention across government meant turning a proven HMRC platform into something that could be understood, adopted, and developed across departments with very different levels of digital maturity:
- uneven fraud, risk, data, and digital capability across government
- overlapping initiatives across identity assurance, data transformation, cloud, security, and Attribute Exchange
- uncertainty around cross-government data exchange, privacy, ontology, taxonomy, and fraud signal sharing
We were able to overcome these challenges, developing a maturity model, product strategy, roadmap, and proof-of-concept services for cross-government digital fraud resilience.
ISMS & ISO Certification for Global Data Consultancy
Establishing an ISMS to achieve ISO 27001 certification data consultancy with global operations can face many governance challenges for global consulting firms, including:
- aligning policies, organisational change and customer requirements
- variable risks for systems and data across customer engagements
- operational & HR risks with a mixed, global workforce
An ISO 27001-compliant ISMS was developed to meet many of the unique requirements of a modern, globally distributed consulting firm and move forward with certification.